US Customer Experience
- Description
- Curriculum
Learn about Growth99
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1Growth99 Full Demo - Watch Video
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2Full Growth99 Demo
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3Learn www.growth99.com our website
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4Learn How We build Websites - Call-To-Action - Flow
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5Growth99 Support is your friend learn how to leverage them
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6Basecamp Training
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7How to handle a cancellation in Customer Experience - Upsell or Discount
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8Copy AI and Wordtune - Symbiotic
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9Quick Training Video on Responding to Client Cancelation emails to Customer Experience
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10How to Handle a Client Cancellation Notice Like a Pro
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11Growth99 Retention Video
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12Learn the Growth99.com Website
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13Changes Implemented for Support Content
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14Customer Experience Training Quiz
What is Customer Experience?
Learn about SEO
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195-Star Review Generator Training
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20Support SEO Ticket
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21How to request an SEO Report and sent to client
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22SEO Information
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23Listing Syndication and SEO Review
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24SEO | Weekly Training with Prassana (7/17/2023)
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25How to request an SEO Deep Dive
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26SEO Case Study
SEO Case Study
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27How to Review an SEO Report for client
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28How we can make use of the SEMRush tool in Sales
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29How to Delete Old Reports when it reaches the limit
Learn about Zoho CRM
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30Zoho CRM Training
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31How to become Familiar with Zoho CRM
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32How to Send ROI Cancelation Breakdown Email template in Zoho
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33How to Assign Intro to CE call tasks to the Assigned Customer Experience Consultant
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34How to Rock N Roll an Upsell
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35Zoho CRM & Zoho Desk Task Management Training
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36How to Update Logo in Zoho CRM
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37How to Assign a Content Writer and CE Consultant Post-Ding Dong
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38Smooth Demo SMS / G99 Team Zoho
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39How to create Mass SMS_Email Template and Schedule
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40How to do a Modified Ding Dong - Website Redesign for Current Client
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41How to add Notes for any client account change
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42How to cancel an Add-On with accounting in Zoho CRM
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43Smooth SMS in Bulk for Intro to CE Call
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44How to Send Email in Zoho to Check in and Provide info
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45How to notate cancelation and start cancelation sequence with Accounting
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46Intro CE Call - Zoho Check-Off
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47How to Change Account and Task Owner in Zoho
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48How to do a Modified Ding Dong - Website Redesign for Current Client
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49How to add a New Deal to Zoho CRM
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50How to manage tasks in Zoho CRM
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51How to Connect your Gmail Email to Zoho
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52Data Breakdown and Kill Sheet HOW TO
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53How to create Email templates in Zoho
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54How to Connect/Engage/Upsell via Zoho Tasks
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55Zoho Desk/CRM/Basecamp/Tasks Live Review
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56How to Send Data Breakdown Email (2 of 3 in cancelation sequence)
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57How to send cancelation email sequence (3 day)
Growth99 Internal Policies and Processes
Learn about Paid Media
Growth99 101
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63How to use Loom
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64How To Send An Invite To A Customer
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65How to Add Email Account to Gmail and Create Signature
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66How to set up email signature
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67How to Use Google Meet with Clients
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68How To Log A Blog Issue
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69Best Practices for Joining Client Calls Based on Your Role/Department
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70How To Log A Social Media Issue
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71How to Find Blog Assignments and Status
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72How to Use Basecamp for Blog Team
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73How To Use Google Meet With Customers
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74HIPAA Compliance Information: Call recording
Customer Experience - Admin How TOs